Complaint Handling

How to Make a Complaint

At Ardeynor, we are committed to providing high-quality products and services. If you are not satisfied with any aspect of our service, we encourage you to let us know. You can make a complaint by emailing us at mrbenstephen882@outlook.com. To help us address your complaint efficiently, please include the following information:

• Your name and order number (if applicable)
• A clear description of the issue
• What outcome you are seeking
• Any supporting evidence (photos, screenshots, etc.)

What Happens Next

Upon receipt of your complaint, we will acknowledge it within 2 working days. We will then conduct a thorough investigation into the matter. Our aim is to provide a full response within 14 working days. If your complaint is complex and requires more time for investigation, we will inform you and provide a revised timeline.

Escalation

If you are not satisfied with our initial response, you may request escalation to a senior member of our team. You can do this by contacting us via phone at 077 1310 0076 or by emailing us at mrbenstephen882@outlook.com. We will review the escalated complaint and respond within a further 14 working days.

Alternative Dispute Resolution

If we are unable to resolve your complaint to your satisfaction, you may wish to consider alternative dispute resolution (ADR). ADR is a process where an independent body considers the facts of a dispute and seeks to resolve it without going to court. You can find a list of certified ADR providers at: https://www.tradingstandards.uk/.

Returns and Faulty Goods

If your complaint relates to a return, cancellation, or faulty item, please refer to our Returns, Cancellation & Refund Policy for specific processes and timescales. This policy provides detailed information on how to proceed with returns and what to expect in terms of refunds or exchanges.